Exchange Policy (Domestic Market Only)

We always try our best to make sure that you love our product as much as we loved making it for you.

However, we'd be happy to exchange any item that is unworn, unused, unwashed, unaltered, undamaged and retaining the original tags, within 48 hrs from the date of delivery, for a different size or style. 

Once we receive it, it will undergo a thorough quality inspection and if it passes through, we will process your request.

Item is eligible for a return/exchange request only once.

Please Note: 

• Products which are in discounted SALE cannot be exchanged/returned.
• ACCESSORIES cannot be exchanged/returned.
• Buyer is responsible for return postage costs and any loss in value if an item isn't returned in original condition.
  
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1-Return Policy (Domestic Market Only)

Item that are unworn, unused, unwashed, unaltered, undamaged and retaining the original tags are eligible for return within 48 hrs from the date of delivery. Only Domestic customers. 

**In case of a defect in the product, we would require uninterrupted clear parcel opening videos. **

**Item is eligible for a return/exchange request only once.**

2-Exchange / Return for International Orders

No exchange / return is applicable on international orders. For any size related queries please feel free to contact us before you place an order. 

Cash On Delivery(COD) Policy

Here are some terms and conditions for offering free cash on delivery (COD) in India for Rajaau Ethnics:

• Eligibility: COD may not be available for all products or customers. Rajaau Ethnics can specify the eligibility criteria, such as the minimum order value or the delivery location, on their website
• Payment: The payment should be made in cash at the time of delivery. Rajaau Ethnics can mention this on the invoice or the delivery slip.
• Verification: The delivery person should verify the identity of the customer and the authenticity of the payment before delivering the goods.
• Return policy: If the customer refuses to accept the goods or wants to return them, Rajaau Ethnics should have a clear return policy in place. They can mention this on their website or invoice.
• Cancellation policy: If the customer cancels the order after it has been dispatched, Rajaau Ethnics may incur additional costs. They can mention this on their website or invoice.
• Limitations: There may be limitations on the order value or the number of COD orders per customer. Rajaau Ethanics can specify these on their website or invoice.
• Serviceability: COD may not be available in all areas. Rajaau Ethnics can check the serviceability of their delivery locations and mention them on their website or invoice.
• Communication: Rajaau Ethnics should have clear communication channels with the customer to resolve any issues related to the COD. They can provide a customer support number or email address on their website or invoice.
• Legal compliance: Rajaau Ethnics should comply with all the legal requirements related to COD, such as tax compliance and money laundering regulations.

By following these terms and conditions, Rajaau Ethnics can ensure a smooth and hassle-free cash on delivery experience for both them and their customers in India.

 

SHIPPING & DELIVERY POLICY

We offer free shipping on all our products throughout India! 

Free Shipping  Navaari, Dhoti,Kurtis etc. is sent on all orders above Rs.499.

Usually, orders are dispatched within 2-4 working days of the customer placing the order.

However, unusual circumstances may lead to delays beyond the specified period. In case of delay (product not dispatched within the estimated time period), you can contact us.

To ensure that the order reaches you in a good condition, in the shortest span of time, we ship through reputed logistics companies.

We currently don’t have a live tracking option available on the website but we request you to wait until your parcel is dispatched & you receive an email from us, within the above mentioned time frame. If your enquiry is urgent, please email us at rajaauethnics@gmail.com and one of our team members will be in touch with you at the earliest.

*Please note that Saturdays, Sundays and Public Holidays are not considered as working days for standard deliveries.