RETURN & EXCHANGE POLICY

Exchange Policy

We always try our best to make sure that you love our product as much as we loved making it for you.

However, we'd be happy to exchange any item that is unworn, unused, unwashed, unaltered, undamaged and retaining the original tags, within 48 hrs from the date of delivery, for a different size or style. 

Please Note: 

• Products which are in discountedSALE cannot be exchanged/returned.
• ACCESSORIES cannot be exchanged/returned.

Return Policy

Item that are unworn, unused, unwashed, unaltered, undamaged and retaining the original tags are eligible for return within 48 hrs from the date of delivery. 

**In case of a defect in the product, we would require clear parcel opening videos or pictures. **

**Item is eligible for a return/exchange request only once.**

Reverse pickups are either arranged by us or customer will have to ship the parcel to us at the following address:

Name: Oum Sai Synthochem (Rajaau Ethnics).

Address: B-403, PNG CHS, Rambaug, Beside Café Coffee Day, Powai, Mumbai -400076

Number: 9623449477 / 8999840352

 

• Once we receive it, it will undergo a thorough quality inspection and if it passes through, we will process your request.

• Once quality is approved, we will send the new size or issue store credit.
• You can place a new order with the credit note which is valid up to 3 months from the date of issue

 

 REFUND RULES:.

• Garment(s) must be in original condition and in the original packing.